Effective Date: [July 19,2026]

This Return & Refund Policy describes the conditions under which Auguste Vane LLC ("Auguste Vane," "we," "our," or "us") accepts returns, issues refunds, and processes order cancellations for purchases made through our website. By placing an order with us, you acknowledge that you have read and agree to the terms outlined below.

1. Return Eligibility

Eligible products may be returned within 30 calendar days of the delivery date.

To qualify for a return, the product must be unused, in its original condition, and returned in its original packaging with all included accessories and proof of purchase. We reserve the right to decline any return that does not satisfy these requirements.

2. Return Requests

To initiate a return, please contact us before sending any item back.

Return requests must be submitted by email to:

info@augustevane.com

Please include your order number together with a brief explanation of the reason for your request. If the product is damaged, defective, or incorrect, please attach clear photographs that allow us to review the issue.

Returns sent without prior authorization may be refused or delayed.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please notify us within 7 days of delivery.

To help us resolve your request efficiently, we may ask for:

• Your order number.
• Clear photographs of the product.
• Photographs showing the damage, defect, or incorrect item.
• Photographs of the shipping packaging, where applicable.

Once your request has been reviewed and approved, we will provide an appropriate resolution, which may include a replacement product or a full refund at no additional cost to you.

4. Change-of-Mind Returns

If you wish to return an item because you no longer want it, you may request a return within 30 calendar days of delivery, provided the item satisfies the eligibility requirements described in this policy.

Customers are responsible for the cost of return shipping for change-of-mind returns. Original shipping charges, if applicable, are non-refundable.

5. Refunds

Refunds are processed after the returned item has been received and inspected.

If your return is approved, the refund will be issued to your original payment method. Depending on your financial institution, it may take 5–10 business days for the funds to appear in your account after the refund has been processed.

6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@augustevane.com.

We will make every reasonable effort to cancel orders before they enter processing. However, once an order has entered processing or has been shipped, cancellation is no longer possible.

Submitting a cancellation request does not guarantee cancellation if fulfillment has already begun.

7. Non-Returnable Items

Unless they arrive damaged, defective, or incorrect, the following items are not eligible for return or refund:

• Personalized or custom-made products.
• Gift cards.
• Final sale or clearance items.
• Hygiene or personal care products, where applicable.

8. Return Shipping

Customers are responsible for return shipping costs for approved change-of-mind returns.

Where a return is approved because the item was damaged, defective, or incorrect, Auguste Vane LLC will provide an appropriate resolution, including a replacement or refund, at no additional cost to the customer.

9. Refund Exceptions

A refund request may be declined if:

• The returned item has been used or damaged after delivery.
• The item is returned without prior authorization.
• Essential components or original packaging are missing.
• The return request falls outside the applicable return period.
• The product is otherwise ineligible for return under this policy.

10. Lost or Undelivered Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at info@augustevane.com.

We will work with the shipping carrier to investigate the shipment and, where appropriate, provide a suitable resolution.

Delivery estimates are provided in good faith but are not guaranteed. Delays caused by shipping carriers, weather conditions, customs processing, or other circumstances beyond our reasonable control do not automatically qualify an order for a refund.

11. Refused Deliveries

If a shipment is refused by the customer without prior authorization from Auguste Vane LLC, any refund issued may be reduced by return shipping charges, handling fees, or other costs incurred as a result of the refused delivery, where permitted by applicable law.

Customers wishing to cancel an order should contact us before refusing delivery.

12. Payment Disputes

We are committed to resolving customer concerns fairly and efficiently.

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback or payment dispute with your payment provider. We will make every reasonable effort to reach a satisfactory resolution.

13. Changes to This Policy

We reserve the right to modify or update this Return & Refund Policy at any time to reflect changes in our business operations, legal requirements, or customer service practices.

Any updates become effective immediately upon publication on this page. The Effective Date shown at the beginning of this policy indicates the most recent revision.

14. Contact Us

If you have any questions regarding this Return & Refund Policy or require assistance with a return, refund, or cancellation request, please contact us.

Auguste Vane LLC

Email: info@augustevane.com