Shipping policy

Effective Date: [July 19,2026]

This Shipping Policy governs the processing, shipment, and delivery of orders placed through the Auguste Vane LLC ("Auguste Vane," "we," "our," or "us") website. Please read this policy carefully before placing an order, as it forms part of the terms and conditions applicable to every purchase made through our store.

For the purposes of this policy, business days refer to Monday through Friday, excluding U.S. federal holidays.

1. Order Processing

Orders are processed after payment has been successfully authorized and verified.

Most orders are processed within 1–2 business days. Processing times are estimates only and may vary during periods of high order volume, promotional events, holidays, or other operational circumstances.

Once an order has entered processing, it may no longer be modified or canceled. If you need to request a cancellation or update your order details, please contact us as soon as possible after placing your order.

2. Order Confirmation

Shortly after your purchase is completed, you will receive an Order Confirmation email acknowledging that we have received your order.

Once your order has been dispatched, a separate Shipping Confirmation email containing available tracking information will be sent to the email address provided during checkout.

If you do not receive these emails, please check your spam or junk folder before contacting us.

3. Shipping Destinations

At this time, Auguste Vane LLC ships exclusively within the continental United States (the 48 contiguous states).

We currently do not ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
American Samoa
Northern Mariana Islands
APO, FPO, or DPO military addresses
International destinations

Shipping availability may change in the future without prior notice.

4. Estimated Delivery

After an order has been processed, estimated delivery is generally 3–7 business days.

Delivery estimates are provided for convenience and should not be interpreted as guaranteed delivery dates. Actual transit times may vary depending on the destination, carrier operations, weather conditions, seasonal demand, or other circumstances outside our reasonable control.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before your order is completed.

From time to time, Auguste Vane LLC may offer complimentary shipping promotions or other shipping incentives. Any such offers will be subject to the terms presented at the time of purchase.

6. Tracking Your Order

Tracking information is provided whenever available.

Please allow up to 48 hours after shipment for tracking information to become active within the carrier's tracking system.

If you experience difficulty locating your shipment, please contact us and we will be happy to assist you.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

Requests to update or correct a shipping address should be submitted immediately after placing an order. While we will make every reasonable effort to accommodate such requests, we cannot guarantee changes once an order has entered processing.

Auguste Vane LLC is not responsible for delays, failed deliveries, additional shipping costs, or lost shipments resulting from inaccurate or incomplete address information provided during checkout.

8. Multiple Shipments

Where an order contains multiple products, items may be shipped separately depending on product availability, warehouse location, or shipping logistics.

Separate shipments do not result in additional shipping charges unless otherwise stated during checkout.

9. Delivery Delays

While every reasonable effort is made to deliver orders within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.

These circumstances may include, but are not limited to:

Severe weather conditions.
Natural disasters.
Transportation disruptions.
Carrier operational delays.
High seasonal shipping volumes.
Government actions or regulatory inspections.
Other unforeseen events affecting logistics or delivery services.

Such delays do not automatically entitle customers to cancel an order or receive a refund.

10. Lost, Damaged, or Incorrect Deliveries

Customers are encouraged to inspect their order promptly upon delivery.

If your order arrives damaged, defective, incorrect, or appears to be lost during transit, please contact us as soon as reasonably possible at:

info@augustevane.com

We will investigate the matter with the shipping carrier and, where appropriate, work toward a fair and timely resolution in accordance with our Return & Refund Policy.

11. Refused or Undeliverable Shipments

If a shipment is refused without prior authorization, or is returned because of an incorrect shipping address, failure to accept delivery, or any other customer-related reason, any refund issued may be reduced by applicable return shipping charges, handling costs, or other expenses incurred, where permitted by applicable law.

Customers wishing to cancel an order should contact us before refusing delivery.

12. Risk of Loss

Risk of loss and title to products pass to the customer upon confirmed delivery of the shipment to the delivery address provided during checkout.

If you believe a delivered package has been lost or misplaced, please contact us promptly so that we can assist in coordinating an investigation with the shipping carrier.

13. Changes to This Policy

Auguste Vane LLC reserves the right to amend or update this Shipping Policy at any time to reflect changes in business operations, legal requirements, or shipping practices.

Any revisions become effective immediately upon publication on this page. The Effective Date shown at the beginning of this policy indicates the most recent version.